SAIJOEN Usucha [Thin Tea] Saihou no Kaori

Please note that the prices listed do not include Value-Added Tax (VAT) and customs duties.

HighPlace Shipping Information

HighPlace is committed to providing global shipping services to all our valued customers. With every purchase over $150, we are pleased to offer complimentary worldwide shipping. By partnering with leading logistics giants like UPS, DHL, and Japan Post, we ensure our promise of fast and secure delivery is always met.

The Shipping Process Explained

Preparation of Your Order: Following confirmation, we will strive to have your order ready for shipment within just 2-3 business days.

The Dispatch to Arrival Journey: We operate dispatches strictly from Monday to Friday, aiming for a delivery window of merely 7-10 days—subject to location variations.

Tracking Your Parcel: With the dispatch, a tracking number lands straight in your email, offering you the convenience to monitor your item's delivery journey around the clock.

On Shipping Costs
It’s with great pride that HighPlace offers absolutely free shipping on all orders, crossing all global barriers. Delight in our array of products without the stress of extra shipping fees.

Navigating International Shipping and Customs
Attention is drawn to the fact that our international shipments are exclusive of customs duties, taxes, and any fees related to importation. The responsibility of these charges falls on the recipient. For a clear picture of what customs duties and taxes might apply to your order, engaging with your local customs office comes highly recommended.

Critical Considerations
HighPlace dissociates itself from any accountability for shipping delays that stem from unforeseen acts of nature or complexities in customs clearance. Rest assured, we commit to delivering updates with utmost promptness in such scenarios.

Prioritizing Customer Satisfaction: At the heart of HighPlace lies an unwavering commitment to our customers' contentment with their purchases. For any queries or assistance needed regarding shipping or other concerns, our dedicated customer service team stands ready to support you.

We accept returns (returns, exchanges, refunds, order cancellations) within 15 days after receiving the product. To request a return, the product must be kept in its original condition; that is, not worn or used, with tags attached and in its original packaging. A receipt or proof of purchase is also required.

If you have any questions about returns, you can contact us at any time at info@highplacejp.com

If the return is approved, for products received through UPS or DHL, the courier will directly visit the customer to collect the returned goods. For products received via EMS, we will contact the customer separately regarding the collection method. For all returns, shipping costs are free.

Products sent back without a return request will not be accepted.

Damage and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: Once we’ve received and inspected your return, and if there’s no issue with the item, your refund will be approved. The refund will be processed automatically back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you haven’t received a refund yet within 10 days, please contact us at info@highplacejp.com

Order Cancellation: Cancellation requests for orders not yet shipped can be refunded immediately, and requests after shipment are subject to the same return process mentioned above.