Shipping policy
| Section | Content |
|---|---|
| Global Shipping Commitment | HighPlace is committed to providing international shipping services to our valued customers. We ship via UPS or Japan Post (EMS) depending on the product and destination to ensure fast and secure delivery worldwide. |
| Preparation of Your Order | Following confirmation, we strive to prepare your order for shipment within 2–7 business days. If an item is temporarily out of stock, preparation may take longer and we will contact you by email with an update. |
| Dispatch to Arrival | We dispatch orders Monday through Friday. Most orders arrive within 7–10 days after dispatch, depending on the destination and customs processing. |
| Tracking Your Parcel | Once dispatched, a tracking number will be sent to your email so you can monitor your shipment anytime. |
| Shipping Fees | Shipping fees are flat-rate and are not based on weight. Rates may vary by destination and will be shown at checkout before you pay. |
| Free Shipping Policy | Orders of USD 150 or more qualify for free tracked shipping (or the local-currency equivalent based on USD 150). Orders under USD 150 will have shipping costs shown at checkout before payment. Please note that customs duties, taxes, and import fees are not included and remain the responsibility of the customer. |
| Customs & Duties | International shipments do not include customs duties, taxes, or import-related fees. These charges are the responsibility of the recipient and are determined in accordance with the tax laws of each destination country. Please check with your local customs office for detailed information before placing an order. |
| Critical Considerations | HighPlace is not responsible for delays caused by unforeseen events or customs clearance issues. We will provide updates promptly should such cases arise. |
| Customer Support | For any shipping-related questions or assistance, our customer service team is always ready to help. |
| De Minimis Policy Update | As of August 29, 2025, the U.S. de minimis exemption (previously allowing duty-free entry under USD $800) has been repealed. All shipments to the United States are now subject to customs clearance, duties, and taxes regardless of value. |
| FDA Approval Requirement (Food Items) | Please note that food and dietary products shipped to the United States now require compliance with FDA regulations. Only products manufactured in FDA-registered facilities and meeting labeling standards may be cleared by U.S. customs. Shipments without FDA approval will be subject to rejection or disposal. |