| Global Shipping Commitment |
HighPlace ships worldwide, directly from Japan via Japan Post (EMS — Express Mail Service). EMS provides secure, fully tracked international delivery with signature on receipt. |
| Shipping Fee |
A flat shipping rate of USD 9.90 applies to every order, worldwide, regardless of weight or destination. The shipping fee will be shown at checkout before payment. We do not offer free shipping. |
| Preparation of Your Order |
Following order confirmation, we strive to prepare in-stock orders for shipment within 2–7 business days. If an item is temporarily unavailable, preparation may take longer and we will contact you by email with an update. |
| Pre-order Shipping |
Pre-order items are shipped after the manufacturer releases them. Estimated release dates are shown on the product page and are set by the manufacturer; they may change. Pre-orders are dispatched as soon as stock arrives at our facility. |
| Dispatch to Arrival |
We dispatch orders Monday through Friday. Most EMS orders arrive within 7–14 days after dispatch, depending on the destination and customs processing. |
| Tracking Your Parcel |
Once dispatched, an EMS tracking number will be sent to your email so you can monitor your shipment anytime. |
| Secure Packaging |
Every order is packed in-house with protective materials to help ensure figures and collectibles arrive safely. Please note that minor outer-box wear during international transit is normal and is not considered a defect (see our Refund Policy). |
| Customs & Duties |
Shipping fees do not include customs duties, taxes, or import-related fees. These charges are the sole responsibility of the recipient and are determined by the tax laws of each destination country. We have no control over these amounts. Refusing delivery or abandoning a package due to customs charges does not qualify for a refund. Please check with your local customs office before placing an order. |
| Critical Considerations |
HighPlace is not responsible for delays caused by unforeseen events, carrier issues, or customs clearance. We will provide updates promptly should such cases arise. |
| Customer Support |
For any shipping-related questions or assistance, please contact us at info@highplacejp.com. |
| De Minimis Policy Update (U.S.) |
The U.S. de minimis exemption (previously allowing duty-free entry under USD 800) has been repealed. All shipments to the United States are now subject to customs clearance, duties, and taxes regardless of value. These charges are payable by the customer. |
