Last updated: August 2026

Every Highplace order ships directly from Osaka, Japan via Japan Post EMS (Express Mail Service) — fully tracked, with signature on delivery — for a flat USD 9.90 worldwide, regardless of weight or destination.

1
Order confirmed
Day 0
2
Packed & dispatched
3–5 business days
Tracking number emailed
3
EMS delivery
5–7 days from dispatch
To most destinations
4
Customs clearance
Varies by country
May extend delivery

Typical timeline for in-stock items. Delivery estimates count from dispatch, not from order date.

Shipping Fee

A flat shipping rate of USD 9.90 applies to every order, worldwide, regardless of weight or destination. The shipping fee is shown at checkout before payment. We do not offer free shipping — instead, we keep one honest flat rate for everyone.

Order Preparation

In-stock orders are carefully packed and prepared for shipment within 3–5 business days of order confirmation. We dispatch Monday through Friday (Japan time). If an item is temporarily unavailable, preparation may take longer and we will contact you by email with an update.

Delivery Time

Once dispatched, EMS delivers to most destinations within 5–7 days. Actual delivery time depends on your country's postal network and, most significantly, customs processing (see below).

Once your parcel enters the destination country, customs inspection and clearance times are determined solely by that country's authorities and are beyond our control. Delays caused by customs, carriers, weather, or other events outside our control are not grounds for cancellation or compensation.

Parcel seems stuck? Contact us at info@highplacejp.com with your order number. As the sender, we can file an official inquiry with Japan Post on your behalf — something only the shipper can do.

Pre-order Shipping

Pre-order items ship after the manufacturer releases them. Estimated release dates shown on the product page are set by the manufacturer and may change. Pre-orders are dispatched as soon as stock arrives at our facility, following the same preparation and delivery timeline above.

Tracking Your Parcel

Once dispatched, your EMS tracking number is sent to your email automatically. You can also check your delivery status anytime on our Track Your Order page — you'll find the link in the footer of every page on our site.

Secure Packaging

Every order is packed in-house with protective materials to help ensure figures and collectibles arrive safely. Please note that minor outer-box wear during international transit is normal and is not considered a defect — see our Return & Refund Policy for details.

Customs, Duties & Taxes

All orders ship on a DDU (Delivered Duties Unpaid) basis. Shipping fees do not include customs duties, VAT, taxes, or carrier handling fees. These charges are the sole responsibility of the recipient and are determined by the laws of the destination country — we have no control over the amounts. Refusing delivery or abandoning a package due to customs charges is not treated as an approved return; see our Return & Refund Policy for how such cases are handled.

Shipping to the United States The U.S. de minimis exemption (previously allowing duty-free entry under USD 800) has been repealed. All shipments to the U.S. are subject to customs clearance, duties, and taxes regardless of value, payable by the customer.

Please check with your local customs office before placing an order if you are unsure about the charges that may apply.

Questions about shipping? We usually reply within 24 hours.
info@highplacejp.com