Summary only — the full terms below apply.

01Return Window

Customers in the European Union have the statutory right to withdraw from a purchase within 14 days of receiving the item, for any reason and without justification (Section 2).

Customers outside the European Union — including Australia, the UK, and all other regions — may request a return within 15 days of delivery. Items must be unused, undamaged, and in their original factory-sealed packaging. Opened items can only be returned if the product itself is defective, damaged, or incorrect (Section 7).

In all cases proof of purchase is required, and you must contact us at info@highplacejp.com before sending anything back. Items returned without an approved request cannot be accepted or refunded.

02EU 14-Day Right of Withdrawal

If your order is delivered within the European Union, you may cancel the purchase within 14 days of the day you (or a third party you designate, other than the carrier) receive the goods. Notify us at info@highplacejp.com with a clear statement of your decision before the period expires. You then have a further 14 days to send the goods back.

• Return shipping is borne by the customer — postage, insurance if you choose it, and any Japanese import duties, taxes, or customs handling fees charged when the package re-enters Japan. Unpaid charges are deducted from your refund.
• Diminished value. You may inspect the item as you would in a shop. If its value is reduced by handling beyond what is necessary to establish its nature and characteristics — removing a figure from sealed inner packaging, assembling parts, damaging the box beyond inspection — we may deduct an amount corresponding to that loss.
• Import VAT and duties paid to your national customs authority or carrier on delivery were charged by them, not by us, and cannot be refunded by us. You may be able to reclaim them from your customs authority upon proof of re-export.

03Import Duties & Taxes

All orders ship on a DDU (Delivered Duties Unpaid) basis. Import VAT, customs duties, and carrier handling or brokerage fees in your country are the sole responsibility of the customer and are charged separately by your local customs authority or carrier upon or after delivery. These charges are not included in the item price or shipping fee, and we have no control over the amounts.

Our cart page includes an import tax estimator for major destinations. Figures are indicative only — the final amount is determined by your customs authority.

04Refused & Unclaimed Packages

A package is treated as a failed delivery caused by the customer if it is refused at the door, not collected within the carrier's holding period, returned because of an incorrect or incomplete address, or sent back because import charges were not paid. This is not an approved return.

In all regions, we do not re-ship refused or unclaimed packages at our cost.

05Pre-orders

Pre-order items are reserved and paid to the manufacturer on your behalf at the time of your order. Release dates are estimates set by the manufacturer and may change; manufacturer delays are not grounds for compensation.

• Before shipment: pre-orders cannot be cancelled once placed, as your allocation is committed to the manufacturer.
• After delivery, EU customers: your statutory 14-day right of withdrawal under Section 2 applies to pre-order items exactly as to regular items.
• After delivery, non-EU customers: pre-order purchases are final and not eligible for the 15-day return window, except for verified defect, damage, or incorrect items (Section 7).

06Collectible Packaging

For figures and collectibles, the outer box is packaging, not the product. Minor imperfections from international transit — dents, creases, corner wear, scuffs, shelf wear — are normal and are not considered defects. We pack every order with protective materials to minimize this, but some box wear is unavoidable.

Box condition alone is not grounds for a return, replacement, or refund under Section 1 or Section 7. If pristine box condition is essential to you, please consider this before ordering. For EU customers, this does not limit the Section 2 right of withdrawal.

07Damaged, Defective, or Incorrect Items

Please inspect your order on arrival. If the product itself (not the outer box — see Section 6) arrives broken, defective, incorrect, or with missing parts, contact us at info@highplacejp.com as soon as possible with your order number and clear photos of the item and packaging. Prompt reporting lets us file carrier and insurance claims on your behalf.

08Return Process

• Email info@highplacejp.com with your order number, the reason for the return, and photos where relevant.
• Once approved, we send the return address and instructions.
• Ship the item back within 14 days of approval (EU: within 14 days of your withdrawal notice) using a tracked service. The item remains your responsibility until it reaches us.
• Do not send items back without prior approval — unauthorized returns cannot be processed or refunded.

09Refunds

Once we receive and inspect your return, we notify you of the outcome. Approved refunds go to your original payment method.

Import duties and taxes paid to your own customs authority or carrier are never refundable by us. Please allow additional time for your bank or card issuer to post the refund. If it has not arrived within 10 business days of our confirmation, contact us.

10Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to complete an eligible return and place a new order.

11Cancellations — In-stock Items

In-stock orders that have not yet shipped can be cancelled for a full refund — contact us as soon as possible at info@highplacejp.com. Once an order has shipped, the return policy above applies. Pre-orders are governed by Section 5.