Shipping Policy · Updated October 2026
Shipped direct from Japan. One flat rate, worldwide.
Every Highplace order is fully tracked and ships for a flat USD 9.90, regardless of weight, order size or destination. Most countries are served by Japan Post EMS; orders to the United States travel by UPS. Import duties and taxes, where applicable, are paid on delivery.
- Fully tracked, signature on delivery
- Import duties & taxes paid by the recipient on delivery
- Estimate them in your cart before you pay
- Fully tracked, express delivery
- Import duties & UPS brokerage fee billed by UPS on delivery
- Contiguous US only — Alaska, Hawaii and US territories not available
One flat rate regardless of weight, order size or destination. Charged in your local currency at checkout.
Delivery estimates count from dispatch, not from order date.
01Shipping Fee
One flat rate of USD 9.90 applies to every destination we ship to, regardless of weight or order size. The shipping fee is shown at checkout before payment. Import duties, taxes and carrier handling fees are not included — see Section 7.
We do not offer free shipping — instead, we keep one honest flat rate with no hidden costs. Within the United States we deliver to the 48 contiguous states and Washington, D.C.; Alaska, Hawaii, Puerto Rico and other US territories are not currently available.
02Order Preparation
In-stock orders are carefully packed and prepared for shipment within 3–5 business days of order confirmation. We dispatch Monday through Friday (Japan time). If an item is temporarily unavailable, preparation may take longer and we will contact you by email with an update.
03Delivery Time
Once dispatched, most orders arrive within 5–8 business days.
EMS orders
Most countries
Delivery time depends on your country's postal network and customs processing. Time spent in customs — including any period your carrier holds the parcel while awaiting payment of import charges — is not included in the estimate.
UPS orders
United States
UPS clears your parcel through US customs and bills the import duties together with a UPS brokerage fee on delivery. Clearance is usually quick, but delivery may be held until these charges are settled with UPS.
For all destinations, customs inspection and clearance times are determined by the destination country's authorities. Delays caused by customs, carriers, weather, or other events outside our control are not grounds for cancellation or compensation.
04Pre-order Shipping
Pre-order items ship after the manufacturer releases them. Estimated release dates shown on the product page are set by the manufacturer and may change. Pre-orders are dispatched as soon as stock arrives at our facility, following the same preparation and delivery timeline above.
05Tracking Your Parcel
Once dispatched, your tracking number is sent to your email automatically. You can also check your delivery status anytime on our Track Your Order page — you'll find the link in the footer of every page on our site.
06Secure Packaging
Every order is packed in-house with protective materials to help ensure figures and collectibles arrive safely. Please note that minor outer-box wear during international transit is normal and is not considered a defect — see our Return & Refund Policy for details.
07Customs, Duties & Taxes
All orders ship on a DDU (Delivered Duties Unpaid) basis. The item price and shipping fee do not include import VAT, customs duties, taxes, or carrier handling fees. These charges are the sole responsibility of the recipient and are collected by your local customs authority or carrier upon or after delivery — we have no control over the amounts.
On delivery · Japan Post EMS
Most countries
Your parcel is handed to your national postal service, which clears it through customs and collects any import VAT, duties and its handling fee on delivery or at collection. Many countries apply a duty-free or VAT-free threshold for low-value parcels.
On delivery · UPS
United States
All shipments to the United States are subject to import duties regardless of value. UPS clears the parcel and bills you the duties together with a UPS brokerage fee at or after delivery. The amount depends on the declared value and the current US tariff rate for goods of Japanese origin.